Shipping and Returns
Thank you for shopping at Cage Effect.
If you are not entirely satisfied with your purchase, we would like to help.
For all issues contact: steveboy@cageeffect.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
As products are made to order we cannot refund orders for buyer’s remorse.
To start a return, you can contact us at steveboy@cageeffect.com
If your return is accepted, we’ll send you a return shipping label
Exchanges
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non refundable. Return address will vary depending on your location.
Please check size guide 1. and 2. to reduce need for exchange.
Shipping
Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:
1. the supply of goods that are made to the consumer's specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons,
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at stephenlegood@gmail.com.